Complaints

If you are dissatisfied with our service or a recommendation we have made, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us:

In writing:

FAO: Jennifer Bolling
Just Financial Group Ltd
200 Bath Street
2nd Floor
Glasgow
G2 4HG
By phone:
0141 465 9999

We have a complaints procedure and we can provide further details on request. If you do have a complaint, and you are not happy with our response, the Financial Ombudsman Service (FOS) may be able to help. The FOS settles disputes between financial services business and their clients. Full details are available at www.financial-ombudsman.org.uk

Financial Services Compensation Scheme

The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation fund for clients of authorised financial services firms, where the firm cannot pay claims against them, usually because they have gone out of business.

You may be able to claim compensation from the FSCS if we cannot meet our obligations. The amount of compensation available will depend on the type of business and the circumstances of the claim.

We can provide more information on request but as a guide, claims relating to advice on investments and pensions is covered up to a maximum of £85,000 per person.
For details of the compensation that may be available if a product or investment provider cannot meet their obligations, please refer to the provider’s literature.

We may also, on occasion, advise on other financial products which are not regulated by the Financial Conduct Authority (FCA). The Financial Services Compensation Scheme does not apply to any of these products.

Further information about compensation scheme arrangements is available from the FSCS at www.fscs.org.uk/consumer.